Client Support Channels
A 60–Minute Ticket Response Guarantee
All your support requests will be attended to in no more than 60 minutes after the ticket or email is received. If your case requires further assistance from a server administrator, we’ll direct the support ticket or the e–mail to the person on duty then leave a comment to let you know that more time will be required for arriving at the best solution. Furthermore if you order the Managed Servers package, any of the server administration services included there will be carried out whenever you like.
A Premium–Quality Customer Support Service
We will be available to you 24/7/365 to respond to any inquiries that you may have about our Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance with server administration tasks, you can take advantage of our Managed Servers package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Section
Our Control Panel was installed by default for each dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on everything that you can do. Most of the help articles have video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.