Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Guarantee

  • Each ticket you post to our tech support Dept will be attended to within up to 60 minutes. The common inquiries are going to be taken care of asap. Yet, if the service inquiry you have submitted requires some help from a trained admin technician, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–class Tech Help Service

  • Our client help and support Department is going to be on duty for you 24/7/365 to to respond to all support inquiry tickets that you send to us. We offer technical help for all applications that are pre–configured on your hosting server. These include our custom created Control Panel, the chosen Operating System plus the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A comprehensive and regularly updated article base is built into our custom–built Control Panel. It provides quick tips on how to execute all the basic site management duties. The Help zone offers comprehensive how–to content articles and step–by–step video courses. You can access the Help area by clicking on the Help or Video buttons in the top right part of each Control Panel section.