Being able to get in touch with your website hosting supplier any time you have any sort of questions or encounter any problems is really important and how quickly they will respond and take action can be crucial, especially if your web site is business-oriented, as more downtime can often mean losing prospective customers. The support options are usually a way to distinguish actual suppliers from resellers. The second generally answer only to e-mails or support tickets and you will have to wait for a day or even more so as to receive an answer. In case the trouble needs several responses, you could end up losing days to have a problem fixed. Using an authentic and trustworthy web hosting supplier, you should be able to contact the support at any time and receive a timely reply no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Website Hosting
We acknowledge the significance of getting assistance promptly, that's why our website hosting
services include 24/7 technical support as well as several options for contact. In case you don't have an account yet, you can phone us or come on our live chat and chat with a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up getting a service that you can't use effectively. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. Unlike the majority of providers out there today, we answer to all the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you purchase a semi-dedicated server
account from us since we have phone and live chat support for pre-sales, billing and common questions. Our representatives will assist you to choose the most suitable package or provide you with information about our servers, to confirm whether the system requirements for your websites are met. If you are an active client, you'll also be able to contact us via email or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you use these 2 ways of communication, you'll receive a reply within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other service providers, even large ones, you will be able to compare the response time as it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
Using our Linux VPS web hosting service
, you will not ever need to wait for more than one hour so as to get help for any kind of problem that you may experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all the support tickets that you open through your billing Control Panel or emails which you send to our tech support team. In addition, we have local phone numbers in a couple of countries globally as well as a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various methods of communication, so no matter what your question or issue is, there will always be somebody to help you out without delay. In the event that you need assistance with third-party software, which you cannot install or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone if you operate a whole server, so each dedicated server
that we supply features 24/7 support with one-hour response time warranty whatever the situation. The service is absolutely free for all of the difficulties with your server or the software that was installed from our admins during the setup, therefore you can get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an e-mail, and the actual answer time for either rarely surpasses 30 mins as we have administrators available twenty-four hours a day. In case you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can use our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to include to your server package through your billing Control Panel.