Learn what hosting providers mean when they say "phone support".
There are lots of website hosting companies on the market today, however most of them are resellers who have restricted resources, particularly when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you will get via this particular way of communication varies based on the supplier - some provide you with professional telephone support, various others offer general and customer support only because some issues are more time-consuming and it would be more convenient to be resolved through a support ticket, especially when the issue has to be escalated. However, it is good to know that you could always get in touch with your website hosting supplier since there're numerous small-scale problems which can be resolved without difficulty and timely with a phone call, not mentioning that you're able to get more info about the services before you become a client.
Phone Support in Website Hosting
Because we have live telephone support 14 hours daily, you'll be able to call us and consult with our customer support representatives to get more info about the website hosting
that we offer and make sure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we have telephone numbers on three continents so that you are able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you can call us about general and billing matters, and even about some tech matters. If the situation is strictly technical or it needs longer time to handle, you'll have to use our ticketing system, which will enable both you and our tech support crew to track the info given by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you if you have any questions about the semi-dedicated server
plans that we provide. Whether you want to know more about our packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated troubles could require a ticket to give time to our tech support crew to investigate, we are able to assist you with a range of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we have an international number where you're able to reach us.