One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as customer?
If you ever have any inquiries relating to your hosting account or you encounter a problem with your sites, you will have to contact the respective hosting company’s customer support team. It may not matter how promptly they will answer if you’ve got a generic query, but an issue like a botched software application update, for example, may lead to your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be offline. In case you offer goods or services online, any downtime will adversely affect your site and you can lose current or prospective clients. A lot of web hosting providers, primarily resellers, reply to e-mails and support tickets within twenty four hours, but in the electronic age that’s far too long, since customers will scarcely ever revisit a website that isn’t working properly over prolonged periods.
One-Hour Response Guarantee in Website Hosting
Our website hosting
come with a one-hour reply guarantee, which implies that irrespective of what query or issue you might have, we’ll always be there to lend you a hand. Actually, it seldom takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our tech support engineers will be at your disposal 24x7, even on public holidays and weekends, so you’ll obtain prompt assistance anytime you need it. We are aware of just how costly time can be, so by the time we reply to your e-mail or support ticket, we’ll have looked into the matter and, in case we haven’t resolved it, we’ll supply you with more information about what you have to do on your end, if the situation demands this. With our support services, you can be certain that there will be somebody to assist you right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support team members will be at your service at all times and they will reply to any support ticket that you open from our web hosting Control Panel within less than 1 hour. The response time is guaranteed no matter if you have a generic question with regard to your semi-dedicated server
or you run into a certain complication and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you, as we are available 24 hours a day, 7 days a week, 365 days a year to cope with any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we will resolve it before we reply, which suggests that you will not have to wait for hours or days while the problem lasts. If there’s something that you have to do on your end, we will provide you with the required info – what workable solutions to try, what steps to take, etc.