A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It is a very efficient method to receive some info about the hosting services or have some issue resolved as you're talking to a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the low chance of errors when you exchange info like usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent investigates the issue involved. Also, you can join a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you will need to pay when you are calling to a different country.
Live Chat Support in Website Hosting
We provide a live chat support service for all website hosting that we offer and we can help you with almost everything live. In case you don't have an account with us yet, we'll be able to provide you with more information about the packages so as to help you to get the most suitable package. If you are an active customer, we will be able to assist you with any billing or general matter in addition to with lots of common tech problems, for instance an e-mail address setup in a desktop email client. When you can't call us for some reason or you're in some country where we don't have a local phone number, the live chat will be the best way to contact us. Of course, some issues need longer time to examine and test, so you will need to open a ticket to our technicians, however, we will save you time and help you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all our prospective and current clients. If you're searching for a new hosting account, you'll be able to chat in real time to one of our representatives and get more details about our semi-dedicated service so as to choose the right package for your sites. In the event that you already have an account with us, we'll assist you timely with general, billing and first-level technicalissues. Although in some instances you'll need to open a support ticket since there're situations that can't be resolved through a live chat, we'll be able to assist you with numerous standard tasks, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another. This way, you'll receive timely assistance and you'll save plenty of time.