A ticketing system is the most common means of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to examine or that needs to be forwarded to an administrator. Thus, all replies given by either side will be kept in the same location in the event that someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts in order to perform some procedure or to get in touch with the hosting company’s client service team. If you would like to administer a handful of domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it could take a substantial length of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Website Hosting
The ticketing system that we are using for our website hosting is not separate from the hosting account. It is an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any particular moment with only several clicks of the mouse, without ever leaving your account. The ticketing system features a quick-search field, which will help you find practically any ticket that you’ve already submitted, if needed. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a specific issue even before you open a ticket. The ticket response time is no more than 60 minutes, so you can get timely assistance whenever you need it and in case our client support team suggests that you should do something in your hosting account, you can do it straight away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything in a single location, so we have integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which is offered with each single semi-dedicated server package. This will permit you to manage the communication with our customer support team together with your semi-dedicated server, so you will not need to memorize one more username for another admin dashboard. You will be able to post a new ticket or to track the status of an old one with less than a few mouse clicks while you’re browsing the files within your account. Additionally, you can look through older tickets using a smart search filter or have a look at relevant FAQ articles, which contain solutions to commonly encountered complications. The inbuilt ticketing system is closely monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to help you out.